Patient Access Coordinator

Patient Access Coordinator
Department: Patient Access
Location: Wimbledon Quarter (On-site)
Hours: 37.5 hours per week (Rotational shift pattern, including weekends)
Contract: Permanent
Salary: circa £32,000 per annum

About the role
Affidea UK is in a period of exceptional growth. We have gone from strength to strength, most recently announcing a strategic partnership with LIPS in London. This autumn, we will open our first ambulatory clinic in Southwest London, a major milestone in our mission to bring world-class, accessible healthcare to communities across the UK. Joining us now means being part of this journey from the ground up, with real opportunities to grow as we do.

Located in the Wimbledon Quarter Shopping Centre in Southwest London, our first UK clinic is a 33,000 sq ft ambulatory Clinic bringing together advanced diagnostics, outpatient services and theatres under one roof. Services include a Private GP, an Express Care minor injuries unit, consultant and treatment rooms, multimodality advanced diagnostic imaging (3T MRI, 1.5T MRI, CT, X-Ray and DEXA), surgical theatres and inpatient ward facilities.

We are looking to recruit a Patient Access Coordinator to join our new Patient Administration team. You will be the operational backbone of our front-of-house and booking functions, ensuring every patient has a smooth, well-coordinated journey from their first enquiry through to their arrival at the clinic.

By joining us, you'll play a key role in shaping our patient access service from the ground up, delivering a warm, efficient, and premium experience to every patient.

Shift Pattern
This is a fully rotational role covering our opening hours.

• Monday to Friday: 08:00 – 20:00

• Saturday and Sunday: 09:00 – 20:00

What will the duties include?

Front of House & Patient Journey:

• Acting as the welcoming first point of contact for patients, visitors, and consultants arriving at the clinic.

• Managing patient check-in, verifying demographics, and ensuring the reception area operates smoothly and professionally.

• Coordinating the movement of patients between reception, waiting areas, consulting rooms, and diagnostic departments.

• Working on a rotational basis between the central booking office and the front-of-house reception desk.

Bookings & Administration:

• Handling incoming calls and email requests from patients, GPs, consultants, and insurers, from referral through to appointment booking.

• Booking, amending, and rescheduling patient appointments across outpatients, diagnostics, Express Care, and day-case services.

• Coordinating the availability of rooms, equipment, and consultants to ensure appointments are scheduled efficiently and accurately.

• Ensuring all patient and booking information (demographics, referral details, clinician requirements) is entered accurately into the ALP booking system.

• Preparing standard and ad hoc reports as required by the department.

Funding & Compliance:

• Confirming self-pay pricing, collecting payments, and ensuring patients understand their costs prior to attendance.

• Verifying insurer eligibility and obtaining pre-authorisation codes before appointments, ensuring compliance with the "no bad debt" policy.

• Maintaining patient confidentiality and strictly complying with UK GDPR and data protection requirements at all times.

• Adhering to all CQC standards and clinic health and safety policies.

About Affidea

Affidea operates over 358 centres across 15 countries, delivering high-quality diagnostic imaging, outpatient care and cancer treatment services to nearly 13 million patients every year. Our continued growth reflects our commitment to bringing excellent, accessible healthcare closer to the communities we serve.

Affidea UK & Ireland

In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in Wimbledon, London, offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region.

At Affidea, we believe that delivering excellent patient care starts with building diverse, inclusive teams that reflect the communities we serve. We're committed to creating a workplace where everyone, regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or background, feels welcome, valued, and able to do their best work.

What we need from you?

• Proven experience in a high-pressure, customer-facing role (e.g., hospitality, premium retail, airlines, contact centre, or luxury services).

• A warm, empathetic, and professional communication style, both face-to-face and over the phone.

• Excellent attention to detail and accuracy when handling data, payments, and sensitive information.

• Confident IT skills and the ability to learn new booking and database systems quickly.

• A reliable, adaptable, and supportive team player with a flexible approach to a rotational shift pattern (including weekends).

• The ability to remain calm under pressure and handle patient concerns with compassion.

Desirable:

• Experience working with CRM or booking systems.

• Experience in a regulated environment (e.g., finance, travel, or healthcare).